Privacy policy

Your privacy matters to us. This policy explains what information Velisse Flowers & Gifts ("Velisse", "we") collects when you use our website, how we use it and the choices you have.

Information we collect

• Account details: your name, phone number and, if you choose, your email address.
• Order details: recipient names, delivery addresses and phone numbers, card messages and order history.
• Technical data: device and browser information, and pages you view, used to keep the site secure and working well.

We do not store your card details. When online payment becomes available, payments will be handled by a licensed payment provider.

How we use it

• To prepare, deliver and support your orders, including calling the recipient to arrange delivery.
• To verify your phone number and keep your account secure.
• To send service messages about your orders. We only send marketing messages if you have agreed, and you can opt out at any time.
• To improve our website, products and service.

Sharing

We never sell your personal information. We share it only with the people who help us serve you, such as delivery partners, and only as much as they need, or when the law requires it.

Keeping your data safe

We use encryption, access controls and secure infrastructure to protect your information, and keep it only for as long as needed for the purposes above or as required by UAE law.

Your rights

You can view and update your details from your account at any time, or ask us to delete your account by writing to hello@velisse.example.

Changes

We may update this policy from time to time. The date at the top of this page shows when it was last changed.